Medical Receptionist Jobs in Raleigh, NC
Medical receptionists in Raleigh check patients in at WakeMed welcome desks, Duke Raleigh specialty clinics and Avance Care primary care offices across Wake County. Most roles need a high school diploma and customer service experience, not a license. Here are the current openings, then who is hiring and what it pays.
Current medical receptionist Openings in Raleigh, NC
Listings marked External are sponsored openings provided by the Jobs2Careers network.
Medical Receptionist Work in Raleigh
Front desk work in Raleigh follows the three health systems that compete inside one county. WakeMed staffs welcome desks at hospital entrances and medical office buildings from the Raleigh Campus on New Bern Avenue to WakeMed Cary Hospital. Duke Health hires Patient Service Associates for its specialty clinics near Duke Raleigh Hospital on Wake Forest Road, inside the Beltline near North Hills. Avance Care runs primary care and psychiatry offices in Raleigh, Garner, Apex, Cary and Knightdale, where one receptionist often handles phones, check-in and copays for a full practice. Titles vary, so search for patient registration, patient access and patient service roles as well as receptionist.
Top Raleigh Employers Hiring Medical Receptionists
These Raleigh-area employers hire front desk and patient registration staff:
- WakeMed - the Raleigh health system hires Patient Registration Representatives for hospital welcome desks, medical office buildings and physician practice check-in, including Patient Access at WakeMed Cary Hospital.
- Duke Health - Duke Raleigh posts Patient Service Associate roles for clinics such as Duke GI-Endoscopy of Raleigh and its infusion center.
- Avance Care - the Triangle primary care and specialty group hires medical receptionists for its Wake County offices, including Garner.
Medical Receptionist Salaries in Raleigh
- Entry level: about $14 to $17 an hour for new front desk and registration staff.
- Experienced: roughly $17 to $20 an hour with insurance verification and scheduling experience.
- Senior or lead: $21 to $24 an hour for leads, specialty clinic coordinators and long-tenured staff.
These are estimates built from federal wage data for receptionists in the Raleigh-Cary metro, where the May 2025 median was $17.57 an hour and the top 10 percent earned above $24.16. Hospital systems generally pay more than small private offices, and bilingual English and Spanish skills, insurance and billing knowledge, and evening or weekend coverage all push pay up.
How to Become a Medical Receptionist in Raleigh
North Carolina does not license medical receptionists, and the WakeMed registration postings state that no license or certification is required. Employers ask for a high school diploma or GED, and many prefer a year of customer service experience. If you want a credential that helps you move up, Wake Technical Community College offers Medical Office Professional training as an associate degree, a diploma and an online certificate, plus a Medical Billing and Coding associate degree, through its Health Sciences Division, based at the Perry Health Sciences Campus on Holston Lane in east Raleigh.
What the Job Involves
Medical receptionists greet and check in patients, confirm identity, enter demographic and insurance information, collect copays and point-of-service payments, schedule follow-up appointments, and answer phones. Many also verify insurance eligibility, scan documents into the electronic health record, and route messages to nurses and providers. The desk sets the tone for the visit, so patience with anxious or unwell patients matters as much as speed.
Skills Employers Look For
- Customer service experience, ideally in a medical or call center setting
- Accurate data entry and comfort with an electronic health record
- Basic insurance knowledge, including copays and eligibility checks
- Cash handling and payment posting
- Clear phone manner and multi-line phone skills
- Patient privacy awareness under HIPAA
- Bilingual English and Spanish, a plus at many clinics
Career Path and Advancement
In Raleigh the front desk is a common first job inside a health system. Registration staff at WakeMed and Duke can move into patient access lead, scheduling, financial counseling and referral coordination roles; Duke Raleigh posts Financial Care Counselor and patient account lead openings alongside its front desk jobs. Adding medical billing and coding training opens back-office jobs, and some receptionists go on to Wake Tech's medical assisting or nursing programs to move into clinical work.
Related Careers in Raleigh
If front desk work in healthcare interests you, these Raleigh roles are close matches:
Frequently Asked Questions
Do you need a license to be a medical receptionist in North Carolina?
No. North Carolina has no license for medical receptionists, and Raleigh hospital postings for patient registration say no license or certification is required. A high school diploma or GED and customer service experience are the usual requirements.
How much do medical receptionists make in Raleigh?
Federal wage data put the median for receptionists in the Raleigh-Cary metro at $17.57 an hour in May 2025. New hires often start between $14 and $17, while experienced staff at hospital systems and specialty clinics can reach the low $20s.
What hours do medical receptionists work in Raleigh?
Most clinic desks run weekday business hours, roughly 7:45 or 8 in the morning to 4:30 or 5 in the afternoon. Hospital registration desks can add weekend coverage and call, so check each posting's schedule before you apply.
What job titles should I search for besides medical receptionist?
Raleigh employers use several titles for the same desk. WakeMed posts Patient Registration Representative, Duke posts Patient Service Associate, and other offices use front desk, patient access or medical office assistant.
Is there a medical office program near Raleigh?
Yes. Wake Technical Community College offers Medical Office Professional training as an associate degree, a diploma and an online certificate, along with a Medical Billing and Coding associate degree. These are optional for most front desk jobs but help with promotion.
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